Yeowww! Banana Catnip Cat Toy

Although our fill rate is very high with FedEx, we recognize that sometimes mistakes will be made. If there are issues with an order, as a result of actions by Pet Assistant or FedEx, some costs can be covered by a credit to your account. In order to receive a credit, you must fill out our brief request form here: 

Refund Request Form.

See the following for an example of possible issues and whether they are covered by our refund policy:

What We Cover:

• Products that are damaged in transit
• Orders delivered with incorrect product(s)
• Products that are expired upon receipt
• Orders that are delivered to an incorrect address

What We Don't Cover

• A customer not being satisfied with their product
• A customer placing an order for the wrong item
• An order that is submitted in error
• An order that is submitted with an incorrect address
• An order that turns out to be fraudulent

If you experience an issue that is not covered by our refund policy, and would still like to notify us, please send an email to help@petassistant.com